Front Desk Performance Solutions TM

A program developed to help clinic owners

enhance the performance of their

Front Desk Team.

Call Monitoring

Our Call Monitoring System will allow you to monitor every single call made to your office by a live agent. We will be able to analyze your sales funnel, to report on your call conversion, and give you individualized call performance.

Performance Enhancement

With this knowledge at had you will able to enhance call handling, to get better closing rates, better conversion, easier staffing scheduling, identify marketing vehicles that outperform others, find out who your highest closer is.

Front Desk Performance Solutions TM

A 3, 6 or 12 month program is available to clinic owners where we will monitor your calls, give you proper scripting, train your staff, give you training materiel, train your trainers, and to some clinics offer in house training.

Monitored calls

  • xxxxxx

Enhance call handling program

  • yyyyyy

Continous performance increase

  • zzz

Solutions to our clinic owners are offered as follows

 

  
 
Limited access to Call Performance Dashbord
First bench mark sampling
First report
Front desk Live Training
Refresher Front Desk
Post training sampling report
Live 1.5hr Webinar
Webinar library recording
In house training
Management performance training
Training manual
Training videos
Training scripts
Performance review

Small Business

US$2,499
Limited access to Call Performance Dashbord : 3 Months
First bench mark sampling : YES
First report : YES
Front desk Live Training : 1 Attendant
Refresher Front Desk : No
Post training sampling report : YES (1)
Live 1.5hr Webinar : YES
Webinar library recording : YES 3 Months
 
 
 
 
 
 

Corporate

US$3,999
Limited access to Call Performance Dashbord : 6 Months
First bench mark sampling : YES
First report : YES
Front desk Live Training : 1 Attendant
Refresher Front Desk : No
Post training sampling report : YES (2)
Live 1.5hr Webinar : YES (2)
Webinar library recording : YES 6 Months
 
 
 
 
 
 
Most Popular

Enterprise

US$5,995
Limited access to Call Performance Dashbord : 12 Months
First bench mark sampling : YES
First report : YES
Front desk Live Training : 3 Attendants
Refresher Front Desk : YES (1)
Post training sampling report : YES (3)
Live 1.5hr Webinar : YES (3)
Webinar library recording : YES 12 Months
In house training : 4 Hours
Management performance training : YES
Training manual : YES
Training videos : YES
Training scripts : YES
 

5 Star Program

US$14,499
Limited access to Call Performance Dashbord : 12 Months
First bench mark sampling : YES
First report : YES
Front desk Live Training : 3 Attendants
Refresher Front Desk : YES (3)
Post training sampling report : YES (4)
Live 1.5hr Webinar : YES (4)
Webinar library recording : YES For Life
In house training : 6 Hours
Management performance training : YES
Training manual : YES
Training videos : YES
Training scripts : YES
Performance review : 2 Hours

For more information, please feel free to contact us at

844-244-6272

or by email at

info@pozitivepracticemanagment.com